Marketing that creates demand
Built the brand, website and marketing that bring customer enquiries into the business. The focus is practical: make the service understandable, establish confidence and make it easy to get in touch.
BUSINESS BUILDING / MARKETING / CUSTOM SOFTWARE
Reno Repairs
Build the demand. Deliver the work. Connect the business.
Building a service business from the ground up: marketing that brings in customers, an operation that delivers and a custom app built around the work.
I created Reno Repairs from nothing. That meant developing the brand and marketing, winning customers and building the everyday operation behind the service. As the business grew, it became the first place I developed a custom app to support how the team works. It is where customer acquisition, business operations and software development came together in one business.
Visit Reno Repairs ↗MY CONTRIBUTION
An operation behind the promise
Built the processes and team coordination needed to turn enquiries into scheduled work and completed jobs. Customer communication, clear job information and follow-through are part of delivering the service.
A custom app for the real workflow
Developed a customized operations app around the needs of the business and its team. The existing app is used in daily operations, giving the software a direct connection to the people and work it supports.
THE BUSINESS AND THE SYSTEM
A real operation.
Software built from experience.
The app began inside Reno Repairs, shaped by the needs of the business and the people doing the work.
Connect the moving parts.
Winning work is one part of the business. Customer communication, scheduling, team coordination and job information also need attention.
Build around the workflow.
I developed a customized app to support the operation. It is used by the team in daily work, with improvements informed by that experience.
Keep improving the system.
The working app supports the business today. A separate professional platform is in development, building on what the existing system has taught us.
WHY IT MATTERS